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Privacy Policy

At Global Pets Sdn Bhd (“GP” or “we”), we value the privacy of our customers and are committed to protecting the personal information you provide. This privacy policy (“Policy”) explains how we collect, use, store and share personal data when you use our website or purchase any products or services from GP.

This Policy may be updated from time to time to ensure that it is consistent with our future developments or business purposes and to ensure compliance with applicable laws. All updates to this Policy will be published on our website.

GP does not retain personal data longer than necessary for the purposes for which personal data are collected except where necessary to comply with GP’s legal obligations. For this Policy, personal data shall have the same meaning as stipulated in the Personal Data Protection Act 2010 (“PDPA”), as may be amended or supplemented from time to time.

1. Personal data collected by GP may include and is not limited to the following:

Individual’s full name
Individual’s date of birth
Individual’s gender
Individual’s residential or mailing address
Individual’s mobile or home telephone number
Individual’s electronic mailing (E-mail) address
Individual’s internet IP address, hyperlinks visited, and other online activities conducted (e.g., online shopping)
Individual photographs and video recordings from GP’s retail stores or during GP’s events/roadshows/campaigns
Individual's profile photo or video from Instant Messaging and Video Call Apps (e.g., LINE)

2. Collection of Personal Data

Personal data collected by GP will only be used or disclosed for the purpose(s) for which it is collected unless required or authorized under the PDPA or other applicable laws.

GP may collect your personal data through one or more of the following methods:

Online user account registration form
Online user account update form
Online checkout form
VIP card application form
Survey or feedback form
Participation in one of GP’s contests, competitions or prize draws
Correspondence or electronic mail
Submit information when providing feedback;
seeking employment with GP;
Online chat on GP’s website
Electronic messages posted on GP’s social media platform(s) (e.g. Facebook)
Verbal communications with staff of GP
Closed-circuit television recordings of individuals at GP’s retail stores or premises
Photographs taken during events/roadshows/campaigns in a partnership or associated with GP
Third-party business partners or associates of GP

In addition to the above, GP may use the following technology to collect information automatically

your activities on GP’s website
Cookies
Flash Cookies
Web beacons, clear pixels, or pixel tags
Analytical tags
Web server logs
Visitor Declaration Form
Instant Messaging Apps (e.g., LINE, Telegram &, etc.)

3. Use of Personal Data

Depending on the services required or utilized, your data will be used for the relevant purpose(s) as deemed reasonable by GP, which may include one or more of the following:

3.1. Services

Internal record keeping.
To verify your identity
To process and execute your home and/or online delivery orders
To create, provide, and manage your membership and/or online user account(s) with GP
To enhance your shopping experience on GP’s website
To facilitate payment of purchase orders and to process the refund
To respond to and handle your inquiries, complaints, and suggestions
To carry out contests and lucky draws
To handle disputes or discrepancies
Any other purposes associated with the services, products, or goods sold by GP

3.2. Communications

To inform you of marketing information including and not limited to promotions, products, services, pet-related news, updates of business operations, and developments from GP and our partners
To send you surveys regarding customer satisfaction with GP’s products and services
To publish the winner’s identity in contests and/or lucky draws
To publish customer’s compliments and feedback
To inform you of any reasonable transaction discrepancies or recovery of your personal belongings in GP’s premises

3.3. Security and developments

To manage the safety and security of GP’s premises and services
To perform business analyses
To comply with any applicable laws and regulations or to assist in law enforcement by relevant authorities
To assist relevant authorities in contact tracing if required

4. Disclosure of Personal Data

GP will not disclose, share, transfer, sell or rent personal data to any third party without your consent. However, GP may engage third-party service providers to assist GP in carrying out GP’s business operations and providing services to you. As such, GP will provide these companies with only those elements of your data pertinent to the execution of these engaged services. Henceforth, the disclosure of your data may include and is not limited to the following organizations:

4.1. Service Providers

Data Intermediaries
Telecommunication companies
Courier service companies
Information technology companies
Banks
Payment vendors
Credit card companies
Auditing companies
Legal firms
Public relations agencies

4.2. Government Ministries or Law Enforcement Agencies

GP will also take reasonable measures to ensure that organizations to whom GP has disclosed your data are legally bound to comply with the PDPA.

5. Security of Personal data

GP will take reasonable security arrangements to protect your data in GP’s possession or control from unauthorized access, collection, use, disclosure, copying, modification, or disposal. Only authorized personnel have access to GP’s internal customer database system, which is stored on a firewall and password-protected server. Furthermore, physical access to the server is limited to only authorized personnel.

As GP’s website may contain links to other websites of GP’s business partners or associates, GP is not responsible for these websites' content, security, or privacy policies.

We take appropriate security measures to protect your personal information from unauthorized access, use, or disclosure. However, no security measures are perfect, and we cannot guarantee the complete security of your personal information.

6. Link to other websites

GP’s website may contain links to other websites of interest. However, once you have used these links to leave GP’s website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while using such sites. This Policy does not govern such websites. You should exercise caution and look at the privacy statement applicable to the website in question.

7. Contact Us

If you:

have any questions or feedback relating to your data or this Policy;
would like to obtain access and/or make corrections to your data; or
would like to withdraw your consent to any use of your data as stipulated in this Policy, kindly submit an inquiry via our website, https://globalpets.zendesk.com/hc/en-us/requests/new